freetrip Store Return & Refund Policy

Return Window

freetrip Store welcomes returns submitted within 30 days of the delivery date. To qualify, returned merchandise must be unused, unopened, and in its original resalable condition, with all original product tags (where applicable) still attached and the original packaging completely intact. If an item arrives damaged, defective, or materially different from its description, it remains eligible for return regardless of the return window.

Items that cannot be returned:

• Final sale merchandise (clearly identified as final sale at the time of checkout)
• Personal care, hygiene, and intimate apparel items that have been opened or partially used
• Intimate apparel, swimwear, and undergarments
• Digital download codes, e-gift certificates, and physical gift cards
• Merchandise damaged through customer misuse, improper storage, or failure to follow the product handling instructions
• Returns received after the 30-day return window without prior written authorization from freetrip Store support

How to Initiate a Return

1. Send an email to our support team at service@freetrip.shop including your complete order number, the specific item(s) you intend to return, and a short explanation of the reason. If your return concerns damage or a defect, please include clear photographs of the affected items and their packaging with your initial request.
2. Our team will evaluate your request and provide a valid Return Merchandise Authorization (RMA) number within one business day, together with return shipping instructions where applicable.
3. Carefully pack the item(s) you are returning so they are protected during transit, and write the issued RMA number clearly and legibly on the outside of the shipping package. Avoid writing directly on the original product packaging.
4. Dispatch the package to the return address included in your RMA confirmation email, using a shipping method that provides tracking.

Returns sent without a valid, active RMA number may be declined upon arrival or may encounter substantial processing delays. freetrip Store cannot be held responsible for return packages that are lost or stolen when shipped without a valid RMA.

Refund Processing

Once freetrip Store receives and inspects the returned item, approved refunds are issued to your original payment method within 3–5 business days. For approved damage or defect claims where valid photographic proof was supplied upfront, refunds are processed within 1–2 business days of claim approval. Please allow an additional 5–10 business days for the refunded amount to appear on your bank or card statement, as timing depends on your financial institution's processing schedule. Original shipping charges are not refundable unless the return results from an error on our part (for example, sending an incorrect or damaged item). All refunds are issued directly by freetrip Store to the original payment method used at checkout; store credit will be provided only when the customer explicitly requests it at the time of return.

Damaged or Incorrect Items

Should your order arrive damaged, contain incorrect items, or differ from its description, please contact us within 7 days of delivery with clear photographs of the issue, your order number, and details of the problem. We will arrange a replacement of the correct item or issue a full refund at no additional cost to you, and we will cover all return shipping fees associated with sending back the affected item.

Return Shipping Costs

Customers bear all standard return shipping costs, except where the item is defective, damaged in transit, or the issue stems from an error made by freetrip Store. For standard returns, a prepaid return shipping label is available with a $7.95 deduction from your total refund amount. For any return caused by a freetrip Store error (incorrect items, shipping damage, or items defective on arrival), we cover 100% of return shipping costs with no deductions from your refund.